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Customer feedback
Customer feedback on our work is invaluable to us. By means of your comments we try to improve on our performance, since our aim is to establish a customer focussed organisation as perfect as possible. We would like to meet your needs as well as possible. However, it may happen that despite our all efforts our services do not come up to your expectations in every respect. Your feedback is, therefore, very important because it tells us what we have done wrong and how you think we could do it better. We would, of course, welcome your information if our work meets your appreciation. We are eager to receive your feedback on any aspect of our activity.
The aim of this page is to encourage you to provide us with your feedback and to show you what measures we have taken as a result of previous comments. We will also tell you if, for whatever reason, we cannot make the changes you have suggested.
If you have already an idea how we could improve our services to our customers, please complete
Comments or
Customer satisfaction survey form.
We also request you to indicate whether you agree to your feedback comments or suggestions, but not your personal details, appearing on our website.
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Correspondence:
E-mail:
Address:
H-1054 Budapest,
Akadémia u. 21.
Hungary
Postal address:
H-1370 Budapest,
PO BOX 552
Hungary
Phone:
+36 1 474 5561
Toll-free number from Hungary only
+36 80 345 678
Fax:
+36 1 474 5534
Opening hours
Monday | 9 am - 1 pm |
Wednesday | 9 am - 1 pm |
Friday | 9 am - 11 am |
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